Shipping policy

Ginia Jewellery

Thank you for shopping with Ginia Jewellery. We aim to ensure your order arrives safely and efficiently.

Shipping Method

All orders are shipped using local courier services via BobGo, which allows us to select reliable courier partners for delivery across South Africa.

Delivery Time

Standard delivery time is 2–3 business days from the date your order is dispatched.

Please note that delivery times may vary depending on your location and courier operations.

Shipping Costs

Shipping costs are for the client’s own account unless otherwise specified or included as part of a promotion.

The shipping fee will be calculated and displayed at checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been dispatched, you will receive tracking details to follow your shipment.

Packaging & Care

We take great care to ensure that all items are securely packaged and protected to prevent damage during transit.

Shipping Liability

While every effort is made to package and ship orders safely, Ginia Jewellery cannot be held liable for any damage that may occur during shipping once the parcel has been handed over to the courier.

If your parcel arrives damaged, please contact us immediately so we can assist in resolving the issue with the courier.

Contact

For any shipping-related enquiries, please contact us:

Email: info@gianijewellery.co.za

Frequently asked questions

At Giani Jewellery we take pride in the quality of our products. If there is an issue with your order, we are happy to assist.

14-Day Return Policy

In accordance with the Consumer Protection Act, customers may request a return or replacement within 14 days of receiving their order.

Replacement Policy

If your item is defective, damaged, or incorrect, we will provide a replacement of the same item once the original item has been returned and inspected.

No Cash Refunds

Please note that Giani Jewellery does not offer cash refunds. Approved returns will be replaced with the same product where possible.

*Terms and conditions apply!

We are unable to accept returns on personalised items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary between 5 and 7 business days, depending on the personalised items selected.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. And will be visable and payable at check ou

Approximate Ring Size Conversion Table

US Size 3: UK F | EU 44 | Circumference 44mm
US Size 4: UK H | EU 46-47 | Circumference 46.5mm
US Size 5: UK J½ | EU 49 | Circumference 49mm
US Size 6: UK L½ | EU 51½-52 | Circumference 51.5mm
US Size 7: UK N½ | EU 54-55 | Circumference 54mm
US Size 8: UK P½ | EU 56-57 | Circumference 56.5mm
US Size 9: UK R½ | EU 59-60 | Circumference 59mm
US Size 10: UK T½ | EU 61½-62 | Circumference 61.5mm
US Size 11: UK V½ | EU 64-65 | Circumference 64mm
US Size 12: UK Y | EU 66-67 | Circumference 66.5mm
US Size 13: UK Z+1 | EU 69-70 | Circumference 69mm

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