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Frequently asked questions

At Giani Jewellery we take pride in the quality of our products. If there is an issue with your order, we are happy to assist.

14-Day Return Policy

In accordance with the Consumer Protection Act, customers may request a return or replacement within 14 days of receiving their order.

Replacement Policy

If your item is defective, damaged, or incorrect, we will provide a replacement of the same item once the original item has been returned and inspected.

No Cash Refunds

Please note that Giani Jewellery does not offer cash refunds. Approved returns will be replaced with the same product where possible.

*Terms and conditions apply!

We are unable to accept returns on personalised items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary between 5 and 7 business days, depending on the personalised items selected.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. And will be visable and payable at check ou